Privacy policy

Effective Date: August 18, 2026

At Urban Souq, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our online store.

1. Information We Collect

When you place an order or contact us, we may collect information such as:

  • Full name
  • Phone number
  • Email address
  • Shipping and billing address
  • Order and purchase details
  • Payment-related information
  • Information you provide when contacting customer support

We may also automatically collect limited information about your device and browsing activity, such as IP address, browser type, and pages visited.

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Confirm your purchases
  • Contact you regarding your order
  • Provide customer support
  • Process returns and exchanges
  • Improve our website, products, and services
  • Prevent fraudulent or unauthorized transactions
  • Send promotional updates when you have chosen to receive them