Shipping policy
At Urban Souq, we aim to make your shopping experience simple, reliable, and convenient. Please review our shipping policy before placing your order.
1. Order Processing
- Orders are normally processed within 1–3 business days.
- Orders placed on weekends or public holidays may be processed on the next business day.
- Once your order has been shipped, you may receive a confirmation message with available tracking information.
2. Delivery Time
Estimated delivery times may vary depending on your location and courier availability.
- Standard Delivery: 3–7 business days
- Remote areas may require additional delivery time.
Delivery times are estimates and may occasionally be affected by weather, public holidays, courier delays, or other circumstances outside our control.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Any promotional free shipping offer will be subject to the terms specified in that particular promotion.
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address and phone number.